3 important soft skills
- A strong sense of responsibility
- The ability to empathize
- Clear and timely communication
3 important behaviors
- Thank-you notes and proper follow-up
- Ask clients and supervisors for feedback to learn and improve
- Get better (not bitter) through challenges and rejections
Source: Mario Forleo – Everything is figureoutable & Frau tv (02.04.2020, WDR)